Refund policy

Made-to-order items
All products are made to order. For orders outside the European Union, we don't accept returns or exchanges for a change of mind or a customer-selected wrong size. Orders sent to an incorrect or incomplete address entered at checkout aren't eligible for replacement or refund.

European Union returns
For orders shipped to the European Union, returns can be requested within 30 days of delivery. Items must be unworn or unused, with tags and original packaging, and you'll need proof of purchase. Contact us before sending any return so we can provide instructions. This policy doesn't limit any rights that apply under local law.

Damaged, defective, misprinted, or incorrect items
Inspect your order when it arrives. If the item is defective, damaged, or misprinted, or we sent the wrong item or size, contact us within 14 days of delivery with your order number and photos at departmentofreallife4@gmail.com. We'll review the issue and provide a free replacement or full refund. Contact us before returning anything; unapproved returns may not be accepted.

Refunds
Approved refunds are sent to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed after approval, contact us at departmentofreallife4@gmail.com.