Shipping policy

Shipping Policy

Products from DEPARTMENT OF REAL LIFE are made to order. Orders require processing before shipment, and processing times may vary depending on the product, order volume, and production location.

Delivery times are estimates and vary by destination and shipping carrier. They don’t include processing time, customs delays, severe weather, carrier disruptions, or other circumstances outside our control. A tracking link will be sent by email when tracking is available.

Customers are responsible for entering a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, or unclaimed, additional shipping charges may apply.

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges aren’t included in the product or shipping price and are the customer’s responsibility.

If an order arrives damaged, or tracking shows it was delivered but it hasn’t been received, contact departmentofreallife4@gmail.com promptly with the order number and relevant photos or tracking information.

Contact us before attempting to return an item. Returns sent without prior approval may not be accepted.